Returns & Exchanges
At 12 Pulgadas BCN, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 14 days of delivery provided they are in their original, unworn condition.
Initiate Your Request
Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is securely protected for transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier point or schedule a home collection.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing