Frequently Asked Questions
Everything you need to know about shopping with 12 Pulgadas BCN.
What are your shipping rates and delivery times?
We offer standard and express shipping across Europe and internationally. Orders within Spain typically arrive in 2-3 business days, while international shipping varies by destination. Free shipping is available on orders over a specific threshold.
How can I return or exchange an item?
You have 14 days from the date of receipt to request a return or exchange. Items must be in their original condition with all tags attached. Please contact our support team to initiate the process.
Are the products sold on 12 Pulgadas BCN authentic?
Absolutely. We pride ourselves on sourcing 100% authentic apparel and accessories directly from official distributors and reputable brands within the streetwear and fashion industry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local payment options like Bizum to ensure a secure and convenient checkout experience.
How do I know which size to order?
Each product page includes a detailed size guide. Since streetwear fits can vary between brands, we recommend checking the specific measurements provided or contacting us for personalized sizing advice.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse in Barcelona, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.